BOOKING TERMS & CONDITIONS
Tours, experiences and events (“Experiences”) at Angel’s Envy Distillery (the “Distillery”) are operated by Louisville Distilling Company (“we”, “the company”, “LDC”). Louisville Distilling Company is located at 500 East Main Street, Louisville, Kentucky 40202.
The following Booking Terms and Conditions, as well as any information contained in the booking form or tickets provided to you, apply to all bookings for Experiences at the Distillery. They shall be deemed to commence upon booking ticket(s) for an Experience.
We will endeavour to ensure that the information displayed on the website is current and accurate. However, we cannot be held liable for any errors.
We reserve the right to change or withdraw the Experiences on the website without any prior notice.
Upon booking tickets for an Experience, you warrant that:
- You are 21 years old or over.
- All details you have provided for yourself or other guests are correct to the best of your knowledge.
- The payment card is your own and the total amount for the booking is able to be paid for in full from the account.
- You will abide by these Booking Terms and Conditions.
All Experiences are subject to availability and may be altered or cancelled at any time. On arrival, you must show the payment card used during online booking or the booking code for your party, because proof of payment is required prior to entry to the Distillery.
Tours are by reservation only.
Keep in mind, this is a working distillery and many areas are not climate controlled so plan on experiencing humid and hot conditions for up to 30-40 minutes.
All visitors may be subject to an age check on arrival at the Distillery, so visitors should bring photo identification (“ID”) to the Distillery. Intellicheck is the proven and regulatory compliant identity solutions provider that instantly and accurately authenticates an individual’s ID credentials. Age ID helps our clients avoid potential fraud or misrepresentation, enhances operational efficiencies, and improves security for the customers and consumers.
All other exceptions must bring valid proof of the relevant entitlement (e.g. military or services card, photo ID or passport).
Any guests under 21 must be accompanied by an adult over the age of 21.
Ticket holders for the Angel’s Envy Experience must arrive at the visitor center between the specified arrival times. Latecomers will not be admitted to the Experience except at the absolute discretion of LDC.
We reserve the right to refuse admission to the Distillery.
As a working distillery, we ask that you don’t wear high-heels or open-toe shoes during your visit.
The price of any Experience will be as quoted on the website www.angelsenvy.com. All prices shown are exclusive of Kentucky 6 % sales tax. We reserve the right to change the prices of any Experience at any time and without prior notice. However, once a booking e-mail has been received by you, the price of that Experience will not change.
We accept all major credit cards. By booking an Experience, you consent to payment being charged to your credit/debit card. All experiences shall be booked and paid for in US dollars.
If we cancel your Experience in its entirety, you will be entitled to a full refund for the purchase price of the Experience.
We will use reasonable endeavours to be open and operational during published opening hours, but we reserve the right to close the Experience on any given day or part thereof, whether for security or any other reason, without notice. In the event of total closure, any tickets issued for use only on the day of closure will be exchanged or refunded by LDC at the price paid for them, but no further compensation will be paid.
From time to time, parts of the Experience may be closed (e.g. for maintenance, events or for technical reasons). Tickets will not be refunded and no compensation will be paid in the event of such closures.
Tour check-in is required 20 minutes prior to your scheduled tour time. Guests who arrive past the scheduled check-in time will be placed on the next available tour time if space is available. We cannot guarantee or refund your tour if you/your guests arrive late. We will try to get you/your group on the next available tour if possible, but this is not guaranteed as our Distillery tour groups are limited to 12 people and fill up quickly and sell out quickly. Joining a tour after it has started will not be permitted. If you cancel a booking within 24 hours of your tour time, your ticket will not be refunded. If you do not arrive for a scheduled Experience, tickets cannot be exchanged or refunded unless at the discretion of LDC management. Tickets are non-transferable.
You may cancel unused vouchers/gift cards from Louisville Distilling Company at any time up to 7 days after the date upon which the voucher was purchased. Please contact us by phone or by www.angelsevy.com/contact within the 7 day period and we will provide a full refund. Refunds will be made to the person who purchased the voucher using the same means of payment used for the initial purchase. Once an experience has been booked using the voucher the right to cancel the voucher will be lost.
Dollars are U.S. and Distillery is in Eastern Standard Time (EST).
If you suffer losses as a result of LDC breaking these conditions, our liability is strictly limited to the purchase price of the Experience you purchased. We are not responsible for any loss of profit, loss of business, loss of goodwill, or any indirect, special or consequential loss, damage, costs, expenses or other claims which arise out of or in connection with the Experience.
Notwithstanding the foregoing, nothing in these terms limits in any way our liability:
- For death or personal injury caused by our negligence;
- Under section 2(3) of the Consumer Protection Act 1987;
- For fraud or fraudulent misrepresentation; or
- For any matter which cannot be excluded by law.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by events outside our reasonable control (“Force Majeure Event”). Our performance under these terms and conditions is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms and conditions may be performed despite the Force Majeure Event.
Distillery staff may draw visitors’ attention to certain Health & Safety procedures, to which visitors must adhere.
While at the Distillery, visitors must observe the following:
- Absolutely no smoking anywhere on the Louisville Distilling Company property. We are a working distillery.
- No pets or animals. Guide dogs and hearing dogs are welcome in the visitor center, but cannot enter the Distillery as it is a food production facility.
- No access to any area of the Distillery other than areas designated for access by Visitors.
We reserve the right to remove anyone from the Distillery if their behavior is considered likely to cause offense or create a nuisance to other visitors or staff.
In the interests of safety, visitors may be asked to submit to a search of their person or belongings and anyone refusing to submit or found to be in possession of materials believed by LDC to be dangerous or unsuitable will be denied entry or removed from the Experience.
LDC accepts no responsibility for loss, theft or damage to any personal belongings brought into the Experience.
Flash photography and video recording is strictly prohibited within the production areas.
When in the production areas, for safety reasons mobile phones, cameras and any electrical equipment must be switched off.
From time to time LDC or other authorized third parties may carry out photography or other recording at the Distillery and any images or recordings may feature Visitors. Visitors consent to the use of such images by LDC in connection with advertising, promotions or monitoring and acknowledge that the copyright in such images rests with LDC and/or any authorized third party. By purchasing a ticket, you consent to this agreement.
If you have any requirements for special assistance please contact us in advance to ensure we can receive you and ensure you get the best possible experience.
The tour of the production area is hosted by a tour guide who explains the production process. For visitors with hearing impairments, we can offer a written script on request.
Guide Dogs are welcome in the visitor center, but cannot enter the Distillery as it is a food production facility. We recommend carers accompany our visually impaired visitors.
The Distillery operates a Free Carers Policy, whereby it offers a free carer ticket to any customer who requires essential assistance to visit our Distillery.
We also reserve the right to refuse to process a transaction for any reason.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question will not be affected.
These terms and conditions and any document expressly referred to in them constitute the whole agreement between you and us and supersede any previous arrangement, understanding or agreement between you and us relating to the subject matter of these terms and conditions.
Any contract between you and us pursuant to these terms and conditions will be binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge, sub-contract or otherwise dispose of any such contract, or any of your rights or obligations arising under such a contract, without our prior written consent.